Understanding Human Factors and Behaviours


The aim and objectives of this session are to improve the delegates understanding of what drives people and how to improve the quality of pre-incident and post-incident investigations.

This is an introductory course to a range of ideas presented by human factors specialists and organizational (sic) psychologists.

Delegates will understand:

  1. Human Factors techniques for better conversations
  2. Using a behavioural model (Michie et al.’s COM-B)
  3. Taking actions

There will be three parts to the session and a conclusion:

Part one: Reactive investigation

  • An example investigation
  • Challenges in understanding behaviours
  • Using COM-B
  • Developing a fair and just culture

Part two: Taking a proactive approach

  • What are the challenges?
  • Early intervention
  • Asking the “right” questions

Part three: Inquisitive inquiry

  • Work as imagined versus work as lived
  • An example and why it matters

Part four: Conclusion

Course length

Half day

Dates (virtual)

  • Wednesday 20 September 2023


  • £120 for members and non-members​ (excluding VAT)

Competency framework

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Thank you for interest in this IOSH CPD course. A member of the IOSH Team will be in touch in the next two working days to arrange payment.