Understanding Human Factors and Behaviours


The aim and objectives of this session are to improve the delegates understanding of what drives people and how to improve the quality of pre-incident and post-incident investigations.

This is an introductory course to a range of ideas presented by human factors specialists and organizational (sic) psychologists.

Delegates will understand:

  1. Human Factors techniques for better conversations
  2. Using a behavioural model (Michie et al.’s COM-B)
  3. Taking actions

There will be three parts to the session and a conclusion:

Part one: Reactive investigation

  • An example investigation
  • Challenges in understanding behaviours
  • Using COM-B
  • Developing a fair and just culture

Part two: Taking a proactive approach

  • What are the challenges?
  • Early intervention
  • Asking the “right” questions

Part three: Inquisitive inquiry

  • Work as imagined versus work as lived
  • An example and why it matters

Part four: Conclusion

Dates (virtual)

  • Monday 31 October 2022
  • Tuesday 22 November 2022
  • Thursday 15 December 2022
  • Monday 16 January 2023
  • Wednesday 08 February 2023
  • Monday 06 March 2023


  • £120 for members and non-members​ (excluding VAT)

Competency framework

Book now

Delegate information
As you wish for it to appear on your certificate.
As you wish for it to appear on your certificate.
Pronouns are short words that can be used in a sentence in place of a person’s name. We ask for pronouns to ensure that we can address you correctly and respectfully.
Organisation information
Course information

Thank you for interest in this IOSH CPD course. A member of the IOSH Team will be in touch in the next two working days to arrange payment.