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ISL study centre regulated qualification learner terms and conditions

This page (together with the documents referred to in it) tells you ("you" means the individual reading these Terms and Conditions) the Terms and Conditions on which we ("we", "us", "our" and "ISL" means IOSH Services Limited) offer Regulated Qualifications and is to be read in conjunction with the Products and Services General Terms and Conditions and Website Use ("General Terms"). If there is inconsistency between any of the provisions of this agreement and the General Terms, the provisions of these Terms and Conditions and its related documents shall prevail.

Please read these Terms and Conditions carefully before purchasing a Regulated Qualification. You should understand that by purchasing a Regulated Qualification, you agree to be bound by these terms and conditions and any associated documents.

Whilst we will make every effort to keep changes to a minimum, we may make amendments to the Terms and Conditions at any time to reflect changes in market conditions affecting our business, changes to technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our systems capabilities. By continuing to use the IOSH website ( and any other IOSH websites and platforms/channels, you agree to accept any changes made to the Terms and Conditions.

You should save a copy of these Terms and Conditions for future reference.

"Blended learning" – means a mixed method of learning that includes independent e-learning combined with face-to-face learning delivered via an online virtual classroom by Study Centre approved tutors. 

"IOSH Awarding Organisation" (IOSH AO) – means the Awarding Organisation recognised by Ofqual to design, develop, deliver and award Ofqual regulated qualifications. They approve centres and work with them to ensure high quality delivery of qualifications and carry out activity designed to assure the quality of the qualifications awarded.

"Internal quality assurance" (IQA) – means the internal audit and evaluation process of the standard of teaching, learning and assessment of Learners by the tutors and assessors of the ISL study centre.

"Learner" – means the individual who is undertaking the qualification.

"Qualifying criteria" – means the criteria defined on the ISL study centre website page

"Quality assurance process" – means the process which establishes and maintains a set of requirements as defined by the IOSH AO for the delivery and assessment of the RQ.

"Regulated qualification" (RQ) – means a qualification that is approved by an Awarding Organisation and regulated by a UK regulator.

"Study centre" – means a RQ delivery organisation approved by the IOSH AO.

2.1. Learners must meet a qualifying criteria in order to enrol on our RQs. The criteria and other detailed information including but not limited to learning objectives, guided learning hours, recognised prior learning for our RQs and learner cohorts is detailed on the ISL study centre website page.

2.2. It is a requirement of RQ registration that the learner is an IOSH member (student membership is accepted). Proof of membership must be confirmed within 28 days of enrolment with the study centre. Learners who have not confirmed their IOSH membership within this time will have their qualification booking cancelled. Payment will be refunded less a £25 processing fee.

2.3. Enrolment is to be completed on the IOSH website. You will be required to provide the following information when signing up:

  • title
  • full legal name
  • date of birth
  • address
  • email address
  • contact number
  • gender*
  • nationality*
  • unique learner number ("ULN")*.


All personal information will be stored and deleted in line with our Privacy Policy.

2.4. You will be registered with the IOSH AO within five working days of enrolment. This will be subject to full payment being received and all minimum requirement criteria being met.

2.5. Learners will be asked for photographic identification during the quality assurance process to ensure all learners have been verified.

2.6. On confirmation of registration into the IOSH AO, you will be assigned a learner number. This number is unique to you and should not be shared with anyone else. If a learner is found to have shared their learner number, they may be subject to sanctions as detailed in the ISL study centre sanctions policy.

2.7. If you are consumer (see definition in Products and Services General Terms and Conditions) refunds can be given within 72 hours of payment if you haven’t received your AO registration confirmation. Refunds will not be possible if you have accessed the RQ materials.

3.1. RQs are delivered and assessed in a blended learning format via an online platform.

3.2. The maximum time for RQ completion is two years. All requests for extension will be reviewed on an individual basis. To apply for an extension, learners should fill in the appropriate form and email the ISL study centre. Fees may apply to approved extensions.

4.1. Each learner who successfully completes the RQ required learning and assessments and has confirmation from the AO, will receive an IOSH-branded digital certificate from the IOSH AO.

4.2. Learner assessments could be subject to assessment qualification checks, which may increase the certification process. Please refer to the IOSH AO registration and certification of learners policy.

4.3. All certificates are distributed by the IOSH AO to the study centre. These will be sent out to learners by the ISL study centre and are supplied in digital format only via email.

For more information on certification, including errors and replacements, please see the IOSH AO registration and certification of learners policy published on the IOSH AO policies website pages.

5.1. Payments are made as detailed in Clause 6 of our Products and Services General Terms and Conditions.

5.2. Payments must be made in full and received within 30 days of date of invoice. In the case that the start date is within 30 days, payment must be made immediately.

5.3. If payment is not received within 30 days, then qualification registration will be cancelled, and you will need to re-apply and follow the full application process.

6.1. ISL study centre treats all cases of malpractice, maladministration very seriously. For more information on the policy, please see the ISL study centre maladministration and malpractice policy (PDF 42.3KB).

6.2. For cases of plagiarism, the ISL study centre plagiarism policy (PDF 36.5KB) will be followed, and actions as outlined in the ISL study centre maladministration and malpractice policy (PDF 42.3KB) may be employed. Where necessary, sanctions may be imposed as found in the ISL study centre sanctions policy (PDF 43.2KB).

6.3. The learner, trainer, assessor or IQA has the right to appeal any decision IOSH makes following a sanction, for more information please see the ISL study centre appeals policy (PDF 36.3KB).

7.1. Learners shall complete the qualification, including assessments, by the deadlines given by the tutor.

7.2. Learners shall complete all work, including assessments, of their own knowledge and shall not plagiarise or share materials.

7.3. Learners shall inform the ISL study centre as soon as is reasonably possible if an extension is required.

7.4. Failure to adhere to the responsibilities in sub-clauses 7.1 to 7.3 may result in sanctions as detailed in the ISL study centre sanctions policy (PDF 43.2KB).

8.1. For general queries, please contact our customer service centre on +44 (0) 116 350 0700 or email

8.2. Full details of RQ support, delivery, and assessment including our obligations to you, your full obligations as a learner and our complaints and appeals process are fully detailed on the ISL study centre website page and in the policies section of this terms and conditions page.