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Awarding Organisation policies, forms and fees

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You can download a copy of our AO policies and forms below.

Complaints Policy (pdf) (433.173KB) (opens in a new tab)
Conflicts of interest policy (pdf) (419.919KB) (opens in a new tab)
Customer service statement (pdf) (353.577KB) (opens in a new tab)
Equality, diversity and inclusion policy (pdf) (447.333KB) (opens in a new tab)
Fees and invoicing policy (pdf) (407.842KB) (opens in a new tab)
Malpractice and maladministration policy (pdf) (548.215KB) (opens in a new tab)
Reasonable adjustments and special considerations policy (pdf) (547.302KB) (opens in a new tab)
Recognition of prior learning policy (pdf) (399.121KB) (opens in a new tab)
Registration and certification of learners policy (pdf) (493.191KB) (opens in a new tab)
Review and appeals policy (pdf) (497.156KB) (opens in a new tab)
Statement of Fees 2023 - 2024 (until 31/03/2024) (pdf) (118.58KB) (opens in a new tab)
Statement of Fees 2024 - 2025 (from 01/04/2024) (pdf) (120.325KB) (opens in a new tab)
Whistleblowing policy (pdf) (488.299KB) (opens in a new tab)

Last updated: 20 February 2024