Awarding Organisation policies, forms and fees

You can download a copy of our AO policies and forms below.

• Complaints Policy

  • pdf
  • •
  • 433.173KB

  Complaints Policy (pdf) (433.173KB)

• Conflicts of interest policy

  • pdf
  • •
  • 419.919KB

  Conflicts of interest policy (pdf) (419.919KB)

• Customer service statement

  • pdf
  • •
  • 353.577KB

  Customer service statement (pdf) (353.577KB)

• Equality, diversity and inclusion policy

  • pdf
  • •
  • 447.333KB

  Equality, diversity and inclusion policy (pdf) (447.333KB)

• Fees and invoicing policy

  • pdf
  • •
  • 407.842KB

  Fees and invoicing policy (pdf) (407.842KB)

• Malpractice and maladministration policy

  • pdf
  • •
  • 548.215KB

  Malpractice and maladministration policy (pdf) (548.215KB)

• Reasonable adjustments and special considerations policy

  • pdf
  • •
  • 547.302KB

  Reasonable adjustments and special considerations policy (pdf) (547.302KB)

• Recognition of prior learning policy

  • pdf
  • •
  • 399.121KB

  Recognition of prior learning policy (pdf) (399.121KB)

• Registration and certification of learners policy

  • pdf
  • •
  • 493.191KB

  Registration and certification of learners policy (pdf) (493.191KB)

• Review and appeals policy

  • pdf
  • •
  • 497.156KB

  Review and appeals policy (pdf) (497.156KB)

• Statement of Fees 2023 - 2024 (until 31/03/2024)

  • pdf
  • •
  • 118.58KB

  Statement of Fees 2023 - 2024 (until 31/03/2024) (pdf) (118.58KB)

• Statement of Fees 2024 - 2025 (from 01/04/2024)

  • pdf
  • •
  • 120.325KB

  Statement of Fees 2024 - 2025 (from 01/04/2024) (pdf) (120.325KB)

• Whistleblowing policy

  • pdf
  • •
  • 488.299KB

  Whistleblowing policy (pdf) (488.299KB)