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Feedback, safeguarding and complaints

It’s always good to hear when things are going well. Please tell us when you think we’ve done a good job.

Safeguarding

IOSH is committed to a safe and trusted environment which safeguards and promotes the welfare and wellbeing of anyone who comes into contact with, or is part of, the organisation. We uphold the principles of respect, dignity and equality for all individuals. In particular we must ensure that we do all we can to protect the most vulnerable individuals of our society: children, young people and adults at risk. This means keeping people safe and reporting any concerns. 

Safeguarding concerns can include inappropriate behaviours (all forms of abuse, including physical, emotional and sexual harm) by anyone connected to IOSH (for example, employees, members, volunteers and contractors).

IOSH’s pledge to you

If you raise a safeguarding concern, we will:

  • take it seriously
  • respond to it in a timely manner
  • treat it sensitively and confidentially (reporting to another authority if we are required by law to do so)
  • handle it without bias or discrimination.

You can do this, in strictest confidence

We set ourselves high standards, but please tell us if for any reason we fall short of your expectations. 

Please let us know the type of complaint you are making.

    You can make a complaint if a service we have offered you fails to meet your expectations. Your complaint could be in the form of a statement of dissatisfaction with a service or the way in which it was delivered.

    You can make a complaint if a company or individual who is selling IOSH training products fails to meet your expectations, or if you have a suspicion that a training provider is operating outside the IOSH terms and conditions of sale.

    You can make a complaint if you suspect an IOSH member has failed their duty to uphold the IOSH Code of Conduct. The complaint must be about a member’s conduct or the way in which they have discharged their duties as an OSH professional.

    You can make a complaint if you suspect a volunteer representing IOSH has failed to uphold the Volunteer Code of Behaviour. This sets out how IOSH expects its volunteers to act towards other volunteers, IOSH members and staff, and the wider community they serve.

IOSH’s pledge to you

If you make a complaint, we will:

  • take it seriously
  • respond to it in a timely manner
  • treat it sensitively and confidentially
  • handle it without bias or discrimination.

We will investigate your complaint and aim to provide a full response within 15 working days.

Please use our complaints form.

Blocking vexatious people on social media

IOSH’s social media channels provide a platform for our members, customers, training providers, staff, occupational safety and health professionals and the wider public to come together to share information and ideas. To protect the integrity of this community, we ask that all our followers act responsibly and communicate with IOSH and the rest of the community positively, behaving in a polite and constructive way.

The IOSH Social Media and Community team can block individuals because of vexatious behaviour, such as:

  • use of swear words. This includes the use of asterisks or other symbols to mask the spelling of an expletive and the use of acronyms and standard SMS text terminology to abbreviate the expletive.
  • promoting products, causes or campaigns that do not relate to the substance of the post or thread.
  • messages that could be considered unwanted, unprofessional, defamatory, obscene, offensive, deliberately provocative, inflammatory or unlawful.
  • personal criticism of other users, bullying, aggressive, discriminatory or nuisance behaviour.
  • impolite or inappropriate postings made towards others.
  • posts that pursue or promote a grievance against any individual or organisation.