IOSH
Your new training provider portal
We've upgraded the training provider portal to make it easier to use. These changes give you better tools to register and manage your training courses, and help keep you audit-ready.
Guidance for the training provider portal
Visit our Scribe guide for detailed help and information. If you have any issues accessing Scribe, we have PDF guides available for download.
What’s new
The new training provider portal includes features that make managing your training courses simpler and more efficient. Upgrades include:
- single sign-on – use one login for all your IOSH systems
- better search and tracking – find courses quickly and monitor your document inventory at a glance
- flexible document options – mix and match hardcopy and digital documents for each delegate (if registered for digital)
- enhanced delegate management – add, edit and delete delegates easily before your course starts
- cloud storage – upload and share your licence documents securely
- visible credit information – see your credit limit and balance instantly.
Ready to go digital?
The new training provider portal allows you to send digital certificates and workbooks to delegates. If you haven’t already registered for digital documents, complete our form now to be ready for launch.
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Documents
- Upload and save files to your profile
- More documentation required
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Compliance and quality
- Nominated IOSH members sign role requirements
- Workbook allocation tracked
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Delegate registration
- Required delegate information – first name, last name, date of birth (plus email if you want to send digital workbooks and certificates)
- Training courses must be registered before start date
Getting started
What you need to do when you start using the new portal.
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Review document requirements
Go through the checklist on your application or renewal form to be clear on the files you need to upload.
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Nominated member sign-off
Your nominated IOSH member must sign the role requirements document.
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Upload your files
No need to email documents to us any more. Upload and manage all your documents within the training provider portal’s ‘My Files’ area.
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Purchase workbook and certificate credits
Buy digital or hardcopy credits before registering courses to build allocatable stock.
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Register training courses before start date
You’ll need to register your training courses at least 24 hours before their start date and have your delegate lists ready in advance.
Frequently asked questions
Do I need to re-register to access the new training provider portal?
No. We will transfer your existing account.
You will need to visit the sign-in page and use your registered email address, then reset your password to activate your account.
Can I still email documents instead of uploading them?
No. All documents must now be uploaded directly to your portal profile. This gives you better control and reduces delays.
What happens if I don’t upload the required documents?
Your IOSH licensed training provider application or renewal may be delayed. Go through the checklist on your application or renewal form for details of any documents you need to upload.
Why do training courses have to be registered before the start date?
Registering courses before the start date is for quality assurance. It's also in the training provider agreement. It ensures delegates receive pre-course information or materials in good time, such as their workbook. It shows that courses run on time with the required training hours. This maintains high delivery standards.
For face-to-face courses, new delegates can only be added until the start date. Have your attendance lists ready in good time.
For e-learning courses, delegate registration is open until the end date.
Why are first name, last name and date of birth now required for each delegate?
This improves our records, makes verification more reliable and builds trust. We also require an email address if you want to send digital certificates or workbooks. This ensures the delegate receives their access link to our digital portal. If you're not yet registered to send digital documents, complete our digital portal registration form.
Will certificates and workbooks look different in the new portal?
Digital and hardcopy certificates and workbooks will look the same.
Our digital documents have some added security features to protect against fraud.
Digital certificates now have a unique verification QR code, as well as the certificate number.
Digital workbooks carry a ‘digital copy’ watermark on every page. They can only be annotated in the ‘notes’ sections when downloaded by your delegates.
Digital workbooks and certificates cannot be printed once downloaded. They can only be printed directly from the digital portal by you and your delegates.
Delegates can share their digital documents with third parties (such as employers) using a secure link. They can do this directly from our digital portal. Third parties can then print and download the documents using the link.
Will previously purchased stock of delegate workbooks be recognised in the new training provider portal?
Yes – your hardcopy and digital workbook stock will be recognised.
We will calculate your hard copy workbook stock by checking your purchases over the last 12 months and the delegates you have registered for face-to-face training. We will calculate your remaining stock from this data.
How do I apply for a credit account so I can purchase workbooks and certificates on credit?
Download and complete a credit account application form and send it to us.
It can take a few weeks for credit applications to be approved by our finance team, especially if they have queries.
What if my nominated IOSH member changes?
Upload a new signed role requirements document whenever your nominated IOSH member changes.
Need support?
If you have any questions, please contact us. We’re are happy to help.
