Violence in retail – not “just part of the job”

Join Chris Brook-Carter, Chief Executive Officer of the Retail Trust, for a webinar exploring the growing challenge of violence, threats and abuse against frontline retail workers. 

The session will look at what organisations can do to better protect and support their people.

Drawing on his extensive experience in retail workforce wellbeing and leadership, Chris will examine the scale of the issue. He’ll consider the factors driving rising levels of aggression and the practical steps employers can take to create safer working environments.

You’ll learn:

• the impact of violence and aggression on retail workers and businesses
• the factors contributing to rising levels of abuse towards frontline staff
• practical strategies to prevent and manage workplace violence
• how leaders and health and safety professionals can support worker wellbeing
• the role of culture, leadership and engagement in creating safer workplaces.

It’s a great opportunity to gain valuable insights, ask questions and strengthen your approach to protecting and supporting retail teams.

This free event is open to IOSH members and non-members.

The approaches shared will also be relevant to professionals in other sectors where workers may experience physical or verbal abuse.