Understanding Human Factors and Behaviours


The aim and objectives of this session are to improve the delegates understanding of what drives people and how to improve the quality of pre-incident and post-incident investigations.

This is an introductory course to a range of ideas presented by human factors specialists and organizational (sic) psychologists.

Upcoming date

  • 14 January 2020
  • £70 for members and non-members

How to book 

Please call +44 (0) 116 2573100 to book on to any of our CPD courses.

Delegates will understand:

  1. Human Factors techniques for better conversations
  2. Using a behavioural model (Michie et al.’s COM-B)
  3. Taking actions

There will be three parts to the session and a conclusion:

Part one: Reactive investigation

  • An example investigation
  • Challenges in understanding behaviours
  • Using COM-B
  • Developing a fair and just culture

Part two: Taking a proactive approach

  • What are the challenges?
  • Early intervention
  • Asking the “right” questions

Part three: Inquisitive inquiry

  • Work as imagined versus work as lived
  • An example and why it matters

Part four: Conclusion

Book onto this CPD course